Returns / Exchanges

Vyshyvanka4u Quality Guarantee

▪ Return of goods within 14 days — your legal right

Vyshyvanka4u guarantees a simple and transparent return process. You can return your purchase within 14 calendar days from the date of receiving your order — with no unnecessary questions or bureaucracy.

When a product can be returned:

  • The size does not fit
  • You did not like the product
  • The product did not meet your expectations
  • You changed your mind about the purchase

How to start the return process:

Contact us in any convenient way:

We will promptly review your request and refund your money in accordance with EU regulations.

▪ Product exchange — fast and convenient

Need another size of a tracksuit, dress, or trousers? Want to change the model? The exchange process is simple:

  • Contact us by email: vyshyvanka4u@gmail.com or visit our store
  • Specify the desired size or model
  • We will check availability and arrange the exchange

If the required model is not in stock, we will offer:
✓ A full refund
✓ A discount on your next purchase
✓ Pre-order with notification upon arrival

▪ Return conditions — clear and fair

To be eligible for return, the product must be:
✓ Unused and in original condition
✓ With original tags and labels
✓ In original packaging (if applicable)
✓ Clean, without signs of use or foreign odors (perfume, cosmetics, tobacco)

Important: Products that have been worn, washed, damaged, or show signs of use are not eligible for return under consumer protection rules.

▪ Non-returnable items (according to EU law):

Due to hygiene and sanitary regulations, the following items cannot be returned:

  • Underwear
  • Socks and tights
  • Individually made products
  • Custom-made or personalized products

These restrictions are established by EU legislation to protect consumer health.

▪ Refunds — fast and secure

Refund сроки:
Refunds are processed within 14 calendar days after the returned product is received and inspected in our warehouse.

Refund methods:
✓ To the original payment account

▪ How to return a product — two convenient options

▸ 1. Return via delivery service
Send the product via any courier service to the address we will send you by email after submitting your return request.

▸ 2. Personal return to our store in Vilnius
You can personally bring the product to our physical store:
Address: Vilnius, Upės g. 9, PC CUP, 4th floor
Store: Vyshyvanka4u
Working hours: Daily from 10:00 to 21:00 (including weekends)

Our consultants will accept the return on-site, inspect the product, and process the refund or exchange.

▪ Why choose Vyshyvanka4u?

✓ Transparent return policy — no hidden conditions
✓ Fast request processing — response within 24 hours
✓ High-quality products — minimal returns due to strict quality control
✓ Convenient return methods — delivery or in-store
✓ Legal protection — we operate under EU standards

▪ Contacts for returns and exchanges

Email: vyshyvanka4u@gmail.com
Physical store: Vilnius, Upės g. 9, PC CUP, 4th floor
Working hours: Mon–Sun, 10:00–21:00

Returns in the Vyshyvanka4u online store are simple, fast, and reliable.
We value every client’s trust and guarantee full compliance with your consumer rights!